Privacy policy.

Information we collect

We collect information you choose to provide when you contact us, book a tour, request grooming, create a client account, make a reservation, upload pet records, or otherwise use Parkwood services. This may include contact details, pet information, veterinary records, care instructions, appointment details, payment-related information, and communications with our team.

How we use information

We use information to provide and improve pet-care services, manage reservations and accounts, communicate about care, process payments, maintain facility safety, comply with legal obligations, prevent fraud, and understand how visitors use our website.

Service providers

We may share necessary information with vendors that support booking, payment processing, communications, hosting, analytics, customer support, and business operations. These providers receive information only for the services they perform for Parkwood.

Cookies and analytics

Our website uses first-party browser identifiers and traffic-source information to measure page views, visits, popular pages, campaign traffic, and actions such as calls or booking-link selections. This internal reporting does not include names, email addresses, raw advertising click identifiers, or IP addresses.

We also use the Google tag and Meta Pixel to measure advertising attribution and booking conversions. Google and Meta may use cookies or similar technologies and process information under their own privacy policies. Browser privacy controls, cookie controls, and advertising preferences offered by those providers can limit this activity, though some measurement may then be less complete.

Retention and security

We retain information for as long as reasonably necessary to provide services, keep business and care records, resolve disputes, and meet legal obligations. We use administrative, technical, and physical safeguards appropriate to the information we handle.

Your choices

You may ask to review, correct, or delete certain personal information, subject to applicable law and required business records. You may also opt out of promotional communications using the instructions in a message or by contacting us.

Contact us

Questions about this policy may be sent to pups@parkwood.pet or by phone/text at 410-705-4104.